❓ Frequently Asked Questions

SCMist is a digital expo for the global chemical industry — an always-open online showcase where chemical companies present their products, catalogs and capabilities to buyers worldwide. Picture a trade fair that never closes: you walk the aisles, visit company booths and connect with suppliers any time, from anywhere.

Nothing is sold here — and that is the point. SCMist is a 24/7/365 open digital chemical expo, not a marketplace. There are no transactions, no checkout, no commission on deals. It is a showcase: companies display what they offer and interested buyers reach out directly. Everything you would do face-to-face at a trade fair — discover suppliers, view catalogs, request documents, ask for a quote — you do online, on your own schedule.

A digital expo is a permanent online version of a trade fair. For buyers: browse and compare suppliers worldwide in minutes — no travel, no badges, no opening hours. For suppliers: a booth that works around the clock in front of a global audience, at a fraction of the cost of a physical stand. Because it never closes and spans markets, your reach is not limited to a few days in one city.

A directory is a static list of names. A marketplace pushes you toward transactions and takes a cut. SCMist is neither — it is a living expo. Companies build rich booths with catalogs, documents and team contacts; buyers explore, compare and connect directly, with no middleman and no commission. You keep the relationship — we just provide the hall.

SCMist has four access levels, each unlocking more:

• Visitor (no account) — browse the expo, company booths and catalogs.


• Personal-email account — a verified personal login.


• Work-email account — verify your company and unlock free supplier actions: send inquiries, request quotes, samples and meeting requests, leave reviews.


• Paid plan — your own company booth plus premium tools: product documents (SDS/TDS), phone reveal, the Trade Board, your dashboard, and banner advertising.

You move up simply by registering with the right email and choosing a plan.

Anyone can register with a personal email, but a personal account cannot represent a company. To create or manage a company booth — and to use supplier actions like inquiries and quotes — you register with your work email on your company's own domain. That verification is what tells us, and other companies, that you genuinely belong to the business you act for. There is no upgrade from a personal account to a work account; if you started with a personal email, simply register a separate account using your work email.

Two different things often get called "pricing":

• Product prices: SCMist is an expo, not a shop, so suppliers do not post fixed product prices. Instead you send an inquiry or request a quote, and the company replies with terms for your specific need — free once you have verified a work email.


• Membership plans: you can compare what each plan includes and its price before you buy. Choosing and checking out happens in the Shop inside your dashboard, so you may be asked to sign in first.

Yes — SCMist is built privacy-first. Staff email addresses are never displayed publicly. Sensitive details such as direct phone numbers appear only on paid booths, and only when a visitor actively chooses to reveal them. When you send an inquiry or quote request, only the information you include is shared, and it goes to the supplier's dashboard rather than being broadcast. You stay in control of what you expose and to whom.

Pricing depends on the placement and the term, and is shown next to each slot in the Shop. Prime positions such as the home-page top cost more than category placements. You pay the price shown for the term you buy; renewals and new purchases use the then-current price.

Each slot lists its exact pixel dimensions in the Shop and on the upload screen. You don't have to match them perfectly: when you upload, a cropper locks to the right shape and we resize to the exact size. Use a clear, high-resolution image in a standard web format such as JPG or PNG, and avoid very small text.

Popular positions are shared by several advertisers. Instead of first-come, banners rotate on a least-shown-first basis, so each one gets a fair, even share of views over time. If you reload the page you may see a different advertiser's banner — yours appears on its turn.

An impression is counted only when your banner actually scrolls into view, not merely because the page loaded. Automated bot traffic is filtered out, so your numbers reflect real visitors. A click is counted when someone clicks through — and the visitor is always forwarded to your link, even in the rare case a click isn't tallied.

Yes. Open the banner under Dashboard → Banners and upload a new image any time; the cropper and resizing work the same way. Your views and clicks keep accumulating — changing the creative doesn't reset your stats.

Yes. When a visitor clicks your banner, your destination opens in a new browser tab. That sends interested visitors to you while keeping SCMist open behind them, so they can return and keep browsing.

Quick answer

The Shop is where you upgrade or extend your subscription mid-cycle. Whatever you bought when you first subscribed (your booth, catalog, plan tier) stays as-is — the Shop is for add-ons on top of that.

What can I buy in the Shop?

• Plan upgrades — move from Starter to Growth or Showcase to unlock more capacity
• Trade-board boost packs — push your trade posts to the top of the board
• Trade-post slots — add more concurrent listings beyond your plan default
• Extra capacity — extra articles, events, languages, staff seats, co-owner seats
• Spotlight — rotating carousel placement on the homepage
• Banners — premium ad placements across the platform
• Sister-domain visibility — list your company on additional sister sites for extra reach

How does billing work?

Everything in the Shop is annual billing. You pay once per year, your add-on stays active for 12 months, and you can renew or change it next cycle. All payments are processed securely via Stripe.

Can I add things to a cart?

Yes — pile up as many items as you want into your cart, then check out together in one transaction. Or use Buy now if you only want one item — it skips the cart and goes straight to checkout.

Adding items

Click Add to cart on any item in the Shop. A small confirmation appears, the cart count badge updates in the top-right corner of the page, and you stay exactly where you are — no scroll jump, no reload.

Reviewing your cart

Tap the floating cart icon (top-right) at any time to see what's in it. From the cart page you can change quantities, remove items, or empty the cart entirely.

Cart survival

Your cart is saved during your browser session. If you start checkout but cancel partway, the items remain in your cart so you can return to them later. The cart is only cleared after a successful payment.

One unified checkout

Clicking Checkout sends every item in your cart to a single Stripe payment session. You see all line items together, pay once, and we activate them simultaneously.

Buy now (skip the cart)

If you only want one item, click Buy now on its card. The cart is skipped, you go straight to Stripe checkout with that single item.

When am I charged?

Immediately at checkout. Stripe processes your card and we credit your add-ons the moment the payment confirms.

What does my receipt look like?

After a successful payment you see a confirmation page with: status (Paid), the email on file, and a unique reference number (the Stripe session id). A receipt is also emailed to your account email automatically by Stripe.

Where can I see my billing history?

Log into your dashboard and click Billing in the sidebar. You'll see:

• Your current active subscription with renewal date


• Full quote and invoice history (paid, pending, abandoned)


• The amount you paid and when

Annual billing only

All subscriptions and add-ons are billed annually. No monthly plans. This keeps pricing simple and gives you the best value.

What if I need a refund?

If you have a billing issue — wrong charge, accidental purchase, mistaken upgrade — contact support via your dashboard inquiries. Each case is reviewed individually.

What are sister domains?

This platform operates 8 sister domains, each targeting different audiences and languages: one is English-primary, others are Turkish-primary or German-primary. Every sister domain has its own audience, search-engine presence, and visitor base.

Why list on more than one?

If you registered on the Turkish-primary sister, your company appears there by default. Listing on additional sister domains gives you:

• More visitor reach — your booth appears to audiences searching on those sites


• SEO presence — your company name and catalog get indexed across multiple domains


• Localized appearance — visitors on a German sister site see your booth in German

How is it priced?

Each extra sister-domain listing is €149/year, per language. Per company, not per product. Activate it from the Shop → Sister-domain visibility section.

How fast does my booth appear?

Immediately after payment confirms. Your company profile, catalog, articles, events, and trade-board posts all become visible on the additional sister domain within minutes.

A marketplace bulletin board for verified companies

The Trade Board is where verified companies post buy, sell, and lease offers. Every post is from a verified company. Buyers see your offer and contact you directly — no middleman, no commission.

Three types of posts

• Sell — offer chemicals, equipment, or services you have
• Buy — wanted ads for what you need
• Lease — equipment available for or wanted for lease

Why it works

Unlike open marketplaces, every poster has been verified by this Chemical Digital Expo platform. When you contact a poster, you know you're dealing with a real company.

Post once, visible everywhere

This Chemical Digital Expo platform runs 8 sister domains — each tailored to a country and language:

• scmist.com (English / global)
• kimyasanayii.com (Turkish)
• chemikalienexpo.com / .de (German)
• chemikalienkatalog.com / .de (German)
• sellchemical.com / sellchemicals.com (English)

When you publish a Trade Board post, it appears on every sister domain automatically. Your offer reaches buyers visiting from Turkey, Germany, and worldwide — all from one post.

How translation works

Descriptions and SEO are AI-translated into EN / TR / DE. Buyers see your post in their native language without you having to write it three times.

This is one of the biggest differences between this Chemical Digital Expo platform and a single-country directory: one post, three languages, eight domains.

Slot packs: more concurrent posts

Your plan includes a base number of active posts:

• Starter Company: 2 posts
• Growth Company: 5 posts
• Showcase Company: 10 posts

Buy slot packs when you're running into your post limit. Each pack permanently raises your concurrent post cap for one year.

Boost packs: faster sales

A boost lifts one of your posts to the top of the Trade Board for 72 hours. It also gives the post a permanent recency lift afterwards — so even after the boost expires, it keeps performing better.

Use boosts when:

• You have a time-sensitive offer (excess inventory, expiring lot)
• You're entering a competitive category and want visibility
• A buy/sell deal is close and you want to surface to more buyers

Concurrent boost limits

• Starter: 1 boost at a time
• Growth: 3 boosts at a time
• Showcase: 6 boosts at a time

Buy boost packs and slot packs in the Shop.

Be specific

Vague: "Industrial chemicals available."
Good: "500 MT toluene 99.5% purity, Istanbul warehouse, ready to ship."

Specificity wins inquiries. Buyers are scanning fast — give them concrete grade, quantity, location, timeline.

Use the right category

Post in the most accurate category. Buyers filter by category; the wrong one hides your offer from the people who want it.

Renew before expiry

Posts have a default lifetime of 120 days. Renew within the renewal window (last 7 days before expiry) to extend your post's life and refresh its position. After the lifetime cap, the post expires permanently and must be re-created.

Close honestly

When a deal closes, mark the post Closed with a reason:

• Sold / Found supplier — your search/listing succeeded
• No longer needed — circumstances changed
• Other — anything else

Closing posts honestly keeps the Trade Board clean and trustworthy for everyone.